Introduction
In 2025, car owners are faced with a critical decision when it comes to maintaining their vehicles — should you stick with an authorized service center or try a trusted multibrand car service workshop? With the automotive ecosystem evolving, the debate around authorized vs multibrand car service is more relevant than ever, as both options present unique advantages and limitations.
What is an Authorized Service Center?
Authorized service centers are officially affiliated with a specific car brand (like Maruti, Hyundai, or Tata). They use original equipment manufacturer (OEM) parts, brand-trained technicians, and follow brand-specific service protocols.
- Uses OEM parts and tools
- Maintains warranty compliance
- Specialized brand-trained technicians
- Expensive service and parts
What is a Multibrand Car Service Workshop?
Multibrand car workshops operate independently and service multiple car brands under one roof. They often use high-quality aftermarket parts or refurbished OEM parts and offer competitive prices.
- Affordable service options
- One-stop solution for multiple car brands
- Flexible choice of parts (OEM or aftermarket)
- Warranty may not be applicable to new cars
Cost Comparison in 2025
Authorized centers continue to charge premium rates due to their brand association, while multibrand workshops offer 20%–40% more affordable pricing for the same service.
| Service Type | Authorized Center | Multibrand Workshop |
|---|---|---|
| Engine Oil Change | ₹4,000–₹5,500 | ₹2,500–₹3,500 |
| Dent Repair & Paint | ₹8,000+ | ₹4,500–₹6,000 |
| Brake Pad Replace | ₹5,000–₹6,500 | ₹3,000–₹4,000 |
Warranty and Insurance
- Authorized: Services done here maintain the car’s official warranty.
- Multibrand: May void your warranty unless you’re out of the warranty period.
However, in 2025, several third-party garages partner with insurance companies and offer warranty-compliant repairs.
Technology and Equipment
Authorized centers use brand-specified diagnostic tools.
Multibrand centers have upgraded in 2025, now using AI diagnostics, advanced scanners, and offering digital service history records.
Trust and Transparency
Many car owners in India are shifting to trusted multibrand networks due to:
- Better customer experience
- Transparent billing
- Real-time service tracking
- Dedicated service advisors
Which Should You Choose in 2025?
| Criteria | Authorized Service Center | Multibrand Workshop |
|---|---|---|
| Budget-Friendly | ❌ | ✅ |
| OEM Parts Guarantee | ✅ | ✅ (if requested) |
| Tech Advancements | ✅ | ✅ (AI-powered in 2025) |
| Warranty Protection | ✅ | ❌ (unless out of warranty) |
| Custom Solutions | ❌ | ✅ |
Expert Suggestion
If your car is under warranty or newly purchased, stick with an authorized center. But for vehicles older than 2–3 years, multibrand workshops offer excellent value, better service flexibility, and cost efficiency.
Final Verdict
In 2025, multibrand service providers have bridged the gap with high-quality service, digital tools, and transparent processes. For out-of-warranty cars or second-hand purchases, they are often the smarter choice.
Want to learn why regular servicing is essential for preserving your car’s value and performance? Check out Why Regular Car Servicing Is More Important Than You Think for valuable insights.
